SCISYS UK is pleased to announce that it has achieved certification to the ISO 20000-1 IT service management standard. At SCISYS we pride ourselves with our high level of customer retention. With many of our customers engaging with us in long term application support and maintenance contracts, it is imperative that we deliver service excellence, whilst continuing to deliver value for money, thus ensuring that we retain and benefit from further contract renewals. ISO 20000 demonstrates both our capability and professionalism to existing and new customers.
For many years SCISYS have adopted ITIL (Information Technology Infrastructure Library) best practice in the delivery of our support and service management functions, both for our internal and external customer processes. The resulting framework means we deliver an effective and repeatable service that meets or exceeds our customers’ expectations. In the competitive service management sector ISO 20000 is becoming a standard tender requirement: it is important that SCISYS is formalising best practice by obtaining certification. With currently less than 40 organisations having this certification in the UK, most of which are far larger than SCISYS, we see this as testament to our commitment to delivering high levels of service to our customers.
ISO 20000 certification acknowledges our understanding of service delivery, our commitment to quality and our ability to deliver, something that is reflected by our customers as a recent quotation from the National Trust shows: “SCISYS recently undertook the transition to a new support framework of one of the National Trust’s core systems, a bespoke Java application concerned with the complex management of historic house museum collections across the UK, supporting both networked and offline users. A timely transition was achieved including the take on of developer and business knowledge. In the first full year of support SCISYS has demonstrated sound and rigorous management, good responsiveness to issues raised, and timely review and reporting procedures. Functional enhancements have also been accurately scoped and delivered on time and to budget, with software releases delivered consistently according to schedule. Overall the system has been turned around from a largely static position to one where it is now being actively maintained in a fit-for-purpose condition - an impressive performance from SCISYS.”