Our Service availability is tailored to meet your individual requirements
SCISYS' support services are provided via a network of support centres within the UK, but regardless of location our Service Desk is the hub. Utilising modern software tools and established ITIL based working procedures enables us to deliver a consistent approach to service delivery and application support.
The Service Desk acts as a portal for you to access our range of support services, whether for logging issues, accessing self-help services, checking on progress or just requesting help and guidance. This can all be achieved from your own PC or mobile device. In addition to this we welcome the personal touch, so support can still be accessed by telephone or e-mail, with dedicated numbers and e-mail addresses set up for individual customers if required.
Whether you require a traditional 8.00am to 6.00pm, Monday to Friday service, or whether you have a requirement for extended services, either on a temporary or permanent basis, SCISYS can provide full 24 x 7 cover. If your Service needs to be delivered within secure environments, or needs to dovetail with your own established Service Desk infrastructure, our flexibility means we can cater for that too. Our Service is your Service.