SciSys has a dedicated support and maintenance division focused on and experienced in delivering successful application support, maintenance and enhancement services. Our UK based support teams have extensive experience of software development products including: Java/J2EE, Oracle, Lotus Domino, .Net, SQL Server and Microsoft desktop products and many legacy technologies. Our professional support analysts pride themselves in resolving customers' challenges and delivering to agreed service levels under our proven Service Desk model. As part of our commitment to quality all support staff are trained and formally accredited to at least foundation level in ITIL V3 Service Management best practice.
The scope and terms of service for supporting a customer's application are individually tailored to fit business needs and priorities. SciSys supports solutions developed by ourselves, by third parties and those developed by customer internal developers.
keeping their key business systems afloat
The range of Support Services we offer includes:
- Incident & Problem Management
- Application Enhancements
- Database Administration & Application Tuning
- Technology Refreshes
- Application Management including Hosting
- Data Management
- Product & Systems Integration
- Implementation of ITIL Service Processes
- Advice, Guidance & Training Aids
Whether you require support of an Access Database or the full outsourcing of a complex portfolio of applications, SciSys’ approach is professional, friendly and flexible; we pride ourselves on offering a service which matches the culture, operations and business needs of the customer organisation. By working with our customers throughout the application lifecycle we aim to maximise the value to your business of your investment in IT.
See all our Application Support case studies.
