Since 2007 SciSys have provided support and development services for three National Archives key applications that provide functionality for both TNA staff and Public users. SciSys was selected on the basis of value for money in a Buying Solutions procurement. The care we took to understand the business need of the National Archives was also cited as a key SciSys differentiator.
A successful transition period was undertaken from the longstanding incumbent supplier and during the knowledge acquisition and transition phases, the applications were installed and tested in a new support environment allowing for stable, base-lined applications to be put under configuration control before the commencement of formal support.
The day to day services provided for TNA include:
National Archives systems
- Incident and Problem resolution
- Configuration control of source code and documentation
- Pro-active support initiatives
- Support of application interfaces
- Application enhancements
- User advice and guidance
- Business analysis
The support is provided by a team of dedicated support professionals that have both the relevant technical skills and an extensive knowledge of the business domain, lead by a dedicated Service Delivery Manager who is responsible for ensuring that the required services are delivered to the customer’s satisfaction and meet or exceed any service level and reporting agreements.
SciSys have pro-actively worked with TNA to continue to drive value from these systems, including a major technology refresh to .Net technologies.
